Untracked Post
DomesticTimeframe: Varies depending on the destination.
A lower-cost option for eligible small orders. Tracking and signature are not included.
Complete Cards
Shipping
Helpful information about the delivery of your Complete Cards order.
Australia Post delivery options
Complete Cards ships orders using Australia Post, with several delivery options available to suit different destinations and timeframes.
Costs, processing and tracking
Shipping Costs
Shipping is calculated using the parcel size, weight and selected delivery method. The total cost is shown at checkout.
International Shipping
Rates and delivery times vary by country. Customs fees and import duties are the responsibility of the recipient.
Order Processing
Orders are generally processed within 48 hours, excluding weekends and public holidays. Friday orders may be processed the next business day.
Tracking Your Order
After dispatch, your tracking number is sent by email so you can follow the delivery through Australia Post.
Lost or Damaged Packages
If an order is lost or arrives damaged, please contact Complete Cards so we can help resolve the issue.
Specific Requests
For special delivery requirements, send the details through our Contact Us form before ordering.
Complete Cards return policy
We are committed to our customers. The following policy explains when a return may be accepted and how the process works.
Change of Mind
Due to the unique nature of sports trading cards, we do not normally accept change-of-mind returns. Exceptions may be considered at our discretion.
If an exception is approved, an exchange or store credit may be offered. Return shipping costs are the customer’s responsibility.
Faulty or Incorrect Product
If an item is faulty, not as described or incorrect, please notify us within seven days of receiving it and include photographs where possible.
Once assessed and accepted, we can provide a replacement or full refund and reimburse reasonable return postage costs. Missing cards will be sent as soon as possible.
Contact UsProvide your order number, name and reason for the return.
ApprovalComplete Cards will review the request and contact you.
Return ItemFollow the supplied instructions and use tracking for valuable cards.
ResolutionAfter inspection, the approved refund, exchange or store credit will be processed.
Start a return: Use our Contact Us form or email support@completecards.com.au.